Over the years the workload has slowly increased… years and years of extra regulations added, we consumed the work, we took it on the chin to do the HMO checks, the Electric Checks, the smoke alarm checks, the registering of the deposit, the license applications (the list is endless by the way) and yet at the same time our income reduced, we bowed to competition, reduced our fees, included more “assistance” to our landlords and the result is?
Too much work, HUGE liability in everything we do, and not enough income to cover the new higher (staff) and time costs…
The result? The average profit margin of an agency in the uk is now around 10%
Which is just NOT ENOUGH for the level of work we do